Welcome to Holyoke Gas & Electric's Online Billing System!

This service offers up-to-date, online views of customer utility accounts, while also providing several convenient payment options.



If you simply want to make a payment, you can use the One Time Payment feature via the left-hand menu option. You will need the customer - location ID values from your Utility bill.



To get started using this site, you will need to create a New User profile by selecting the "New User" option at the top-right. Once you have created an account and verified your email address (you will receive an email that you must open and click on the link to verify), you will be able to sign in and attach your utility account(s) to your profile. You can then take advantage of all the features of this site.

All new bill payment options coming soon! Beginning December 1, 2020 we will be launching a new online customer portal. Unfortunately, during this transition we will be disabling our auto pay feature for all new customers. If you need to make any changes to your current auto pay, please call customer service at 413-536-9300, option 2. You will be required to create a new user once we transition to our new customer portal on December 1, 2020.